Return period: 35 days  |  Warranty period: 2 years

Returns are only accepted if the item is defective or damaged upon arrival. The item must be returned in its original condition, including:

• ✅ Original packaging, accessories, manuals, and documentation
• ✅ No signs of wear, damage, or installation

Please provide your order number, reason for return, and specify whether you would like a refund or an exchange.

Keep your delivery receipt and tracking number. Once we receive and inspect the returned item:

1. Warehouse inspection within 7 business days.
2. You will receive an email notification with inspection results.
3. If approved, refund will be credited to your original payment method.

If your product is defective or damaged upon arrival, we will gladly exchange it for a new one.

• Exchanges are only available for defective or damaged items.
• Physical damage requests must be made within 7 days after delivery.
• Functional defects requests must be made within 35 days after delivery.
• Provide photos/videos of the issue, order number, and detailed description → contact service@ampvortex.com.

After verifying the issue, we will arrange shipment of the replacement product within 7 business days of receiving your returned item. Obtain the return address through after-sales support via service@ampvortex.com.

OpenAudio warrants that its products shall be free from defects in materials and workmanship for a period of two (2) years from the date of original shipment.

This warranty does not guarantee uninterrupted or error-free operation, nor that all errors can be corrected.

For any return, exchange or warranty inquiries, please reach out to our dedicated support team. We typically respond within 1 business day.